Emailing from Pastel on 64 bit Windows OS Machine

When emailing out of Pastel Partner/Xpress, you may receive the following message:
“Please check your setup or ensure that the email address is correct” or, the email is sometimes routed to the incorrect customers/suppliers.

This can happen if you if you are using a 64 bit PC or Laptop.  Fear not,  there is a solution!

Open your Pastel Disk and browse to D:UtilOutlook 64-bit.  You will find a file called NewMail.dll. Copy this file and paste it into C:Program Files (x86)Common FilesSoftline Pastel.  You will be asked if you want to replace the existing file.  Select yes.

You now need to register this file,  both on the Server and the workstations.  You do so as follows:

click on START  Run,  and type in the following:   regsvr32  “C:Program Files (x86)Common FilesSoftline PastelNewMail.dll”

If you get a message indicating the registration has failed, please ensure that you are logged in as a Windows administrator.

Until next time,


Our suite of Sage Pastel Accounting related Professional Services include:

Business Consulting
Sage Pastel Partner Payroll Sales & Support
Sage Pastel Partner Payroll SARS Submission assistance
Sage Pastel Partner Payroll Outsourcing
Sage Pastel Accounting Software Sales & Support
Sage Pastel Accounting Software Implementation & Project Management
Sage Pastel Accounting Troubleshooting & Data fixing
Excel Reporting Onsite End User and Advanced Training
3rd Party Application Development

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