Do you need remote support for Sage Pastel Accounting, Partner Payroll, or, Sage Evolution ERP?

End 2 End Business Solutions provides remote support for the above listed range of products during normal office hours Mon – Fri 8:30 to 17:00 or by prior arrangement.  Remote support fees are billed in 30min intervals @ our current consulting rates per product.

If you need to send us large files, please click the following link:  SEND US YOUR DATA

To begin remote support:

Step 1:  Ensure that you have called our offices and are connected to your support consultant,

Step 2:  Download our remote support software (if you haven’t already) and install (your support consultant can assist you with this if you’re unsure).  Once installed the remote software will run as a service and will remain available for you to use at a future date:

To Download our remote support software, click the image below:

You will receive the following popup, select ‘save file’

Remember the saved location so you can run the application once downloaded

Remember the saved location so you can run the application once downloaded

 

Step 3:  Save the file to a location that you can run it from (it might default to your ‘Downloads’ folder).  Double click on, or, ‘run’ the downloaded file.  Accept the Terms by checking the tick box, select the ‘Next’ button

Accept T & C's

Accept T & C’s

 

In the next screen set your Password and Confirm it, then select the ‘Finish’ button (Remember Your Password)

Set your Password

Set your Password

 

Step 4: The program will install and open.  You will need to give your support consultant the following information from the popup screen: Your ID & Password  (by default and for security reasons your Password will NOT be automatically displayed)
If you forget your password: to retrieve your password read the following FAQ blog : FAQ – How do I retrieve my Teamviewer Password

Step 5:  Your support consultant will then be able to connect to your computer remotely and begin support.  Communication with your support consultant can be maintained via the phone and/or via a note pad document on your desktop, which ever is more convenient.

Once complete, the support consultant will log off and terminate the remote session.

Confidentiality is very important to us, feel free to review either our Privacy Policy or our site Terms & Conditions

To book a consultant for onsite support, or, for us to contact you directly (via either email or telephone), please complete the form on our  Contact Us page and we’ll be in touch