Pastel Runtime error 5

Pastel Runtime error 5

When creating and using a company in Sage Pastel Xpress or Partner you may sometimes receive a ‘Run-time error 5 (Invalid procedure call or argument)”.  Sometimes the reason for the Pastel Runtime error 5 is that the database name is to long (as you can see this one has the date and time stamp on it, The date and time stamp happens when making a backup of your data)

 Pastel Runtime error 5

Steps to troubleshoot your Pastel Runtime error 5

1.       Go to the folder location and rename the folder (To a MAX of 8 characters) This should be C:\Pastel14 or if you on a network \\E2E(Your Server Name)\Pastel14

Pastel Runtime error 5

2.       Open pastel xpress or partner and click on Manage

Pastel Runtime error 5

3.       Click on Add company

Pastel Runtime error 5

4.       Browse for the folder that you have renamed and click ok

Pastel Runtime error 5

5.       Click on close

Pastel Runtime error 5

 6.       Select the company that you have renamed and click open

Pastel Runtime error 5

7.       Enter your password and click ok

Pastel Runtime error 5

Once you have completed these above steps your Pastel xpress or partner Runtime error 5 should now be gone.

About the Author

Armon Livesey – who has written posts on End 2 End Business Solutions.


2 replies
  1. Taurai Zinyawu
    Taurai Zinyawu says:

    I am getting the Run-time Error 5 in Pastel Partner V11 after editing a Balance Sheet report using GL Report Writer. The rest of the reports run correctly without incident. I have tried many solutions but no joy. The nerve wrecking bit about this error is I have put hours of work into customising this report. All that is lost – I hope not!

    Reply

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