Windows 8 users, are you experiencing problems with Pastel since running the latest Windows Update (Windows 8.1 Update)?
I’m sure a lot of you are. After speaking with the Sage Pastel Technical Support Team, they informed me that a lot of users are complaining about their mapped drives no longer being available, after running the Windows 8.1 Update. I was provided with 2 possible solutions, and would like to share 1 of them with you. (The second solution involves creating a new key in the registry, and I would recommend that your IT support contact Pastel Support, or myself for this solution).
Windows 8.1 Update Fix Procedure
Go to C:Pastel12 (or respective Pastel Drive and folder).
Right click on PastelV12.exe (or respective program version) >Properties.
Select the ‘Properties’ tab.
Tick ‘Run this Program as an administrator’ under the Privilege level (illustrated below)
Click Apply > OK
Once that has been done, please try opening Pastel and adding / activating the companies again.
Should this not work, as mentioned, Please get your IT consultant to contact Pastel Support, or myself, so that we can configure the registry as required.
I have also been informed that this Windows update has been retracted, so let’s hope the next one doesn’t give us too many headaches!!!
until next time,
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